Job Details
Education: B.E/B.Tech,M.E/M.Tech
Experience: 3+ Years
Location: Bangalore
Job Description
Support Engineer
A Support Professional is responsible for providing quality support for Microsoft Windows Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.
Responsibilities:
Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products.
Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line.
Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
Candidates Profile:
Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
MCSE - Windows 2000
Additional Technology Certifications - Cisco, Novell, Unix, Security etc (Preferred).
3+ years of experience in administering Microsoft® Windows 2000 Server and Windows 2003 Servers.
Good English Communication Skills - Spoken and Written (including technical writing).
Strong Trouble Shooting and problem solving skills.
Excellent customer Service skills and effective learning skills.
COMPANY WEBSITE:www.microsoft.com
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