Job Details
Education: Any Graduate or under-graduate. B.Tech/MBA also Eligible.
Experience: 0-3 Years
Location: Hyderabad
Salary: 2 LPA
Walk-in On 29th & 30th Mar 2013 @ Hyderabad
Job Description
Technical Support Associate
In this role it is expected that the Technical Support Associate answers calls customers requiring assistance.
Each call will last on an average minutes and will comprise diagnosis of the problem and troubleshooting.
Each call is expected to end in complete resolution for the customer.
The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Skill Set:
Excellent Communication skills.
Basic Computer hardware knowledge.
Good command over written and spoken English.
Should have Good Grammar.
Should be open to working in night shifts.
Should have a flair for Customer Service & Technical .
Walk-in Address
Orion Edutech Pvt Ltd.,
3rd Floor, Saptagiri Complex,
Opp: RS Brothers, KPHB, Kukatpally, Hyderabad.
Ph: 9618772299
COMPANY WEBSITE:www.orionedutech.com
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