Company Name: Dell
Qualification: B.E/B.TECH,MCA
Experience : Freshers
Location: Noida
Job Role:Software Dev Analyst
website : www.dell.com
Job Requirements:
- To resolve Netcool Change requests/incidents.
- To obtain new requirement from Client users with respect to Application requests types.
- To deliver the committed Change request in appropriate time with all quality and technical expectations met.
- To ensure that service requests/incidents which have been directed to email and the support chat channel are checked, logged and confirmed in accordance with the internal procedures to agreed service levels
- To ensure that critical Netcool notifications are fixed/escalated to appropriate groups.
- To develop a thorough knowledge and understanding of Netcool applications.
- Follow the incident, change and problem management processes, as defined and agreed by client and provide feedback, where applicable, of shortcomings and suggested improvements to the processes
- To proactively identify and implement improvements to existing processes, leveraging upon available toolsets to reduce manual intervention, in order to manage incidents more effectively and ultimately improve the level of service and support provided
- Skills -
IBM Netcool Suite of Products like Netcool Webgui, ISM, Impact.
The purpose of this role is to provide a single, central point of contact for client staff for all incidents and change service requests and all issues in respect to applications on IBM Netcool Suit of Products covering an 8 hours of support through out 5 days per week.
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